How Are Products Shipped?
Orders placed before 12:00pm CST will generally be shipped out on the same day*. Orders placed after 12:00pm CST will generally be shipped out on the following day with the exception of orders placed on a Friday. Those orders will ship out on the following Monday or next Business day (if Monday is a holiday). You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location. International orders must clear import/export regulations which could add to the shipping time of an order. International customers will be responsible for all taxes and duties associated with the shipment of their order.
Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days. We currently offer 3 FedEx shipping methods for Domestic orders: Ground (5-7 business days), 2-Day Shipping, and Overnight Shipping. International orders will be shipped by FedEx.
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.
What Is Your Return Policy?
Dollhouse will accept returns* for items purchased on the Dollhouse.com store within 10 days of delivery date for a refund and 30 days from delivery date for exchange or store credit. Returns received after 30 days from delivery date will not be accepted.
*No returns or exchanges are allowed on Final Sale items.
International returns - The customer is responsible for all duties, taxes or brokerage fees. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we issue you a refund.
All returns must meet the following criteria: unworn, unwashed, all tags must be attached, all accessories must be included, no perfume or other scents, no human or animal hair, no rips or tears, no other signs of being worn all original packaging and hangers must be included.
Please note that shipping charges are non-refundable and all returns are subject to a 15% restocking fee.
How to Return an Item?
All returns require a valid Return Merchandise Authorization # (RMA). You can request your RMA # and review our complete Return Policy by clicking below:
How will my return be processed?
Once a return arrives at our warehouse it will take us 10 to 14 days to receive, inspect and process. You will be notified via email once your return has been completed.
Rejected returns will be sent back to the shipping address on your original order and customers may be charged a $13 rejection fee.
What Happens If My Shipment Is Refused/Cannot Be Delivered?
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Dollhouse and the customer will be credited for the product cost and tax, less shipping and handling Customer will be required to place a new order and will be responsible for any associated shipping charges.